Sneakers specified as customized will not be authenticated. Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. All sales are final. Holy Foul Feet Batman!!! How can that be? Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Opened a dispute and they closed it, even when it was 2 different shoes. Thats insane. Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! There is no opt in or opt out option. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Don't worry,@chrischrebet. Sneakers specified as customized will not be authenticated. 1. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. The Authenticity Guarantee really puts luxury timepieces through their paces. When you make a sale, you have to send the item to the authenticator's address provided by eBay. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. Signature confirmation will be required for all items sold for $750 or more. Have you even received the item yet?????? This doesn't give the authenticator much to work with. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. The return is treated as if the item didn't match the listing. Sneakers specified as customized will not be authenticated. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. I hate Ebay's authenticity guarantee. There is no opt in or opt out option. Verified returns But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. . Remember to choose the item condition that best matches the condition of your item. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Please respond to them for follow-up on your specific case. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Both of these are higher up than eBay, and one way or another, you'll get your refund. I noticed it from more legitimate pictures on another site. The payment was instantly processed. They are made in more than one factory and with different tooling. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Buyers can find estimated delivery information in their Purchase history. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. Per the seller's return policy in the listing eBay Authenticity Guarantee. Mainly, the entire top of the shoe that has blatant neon green colors. In fact, they are just cheap mass produced goods. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. Refunds and billing for return shipping costs I got screwed and hate it. Returns should be sent with tracked shipping that can be independently validated. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. The price points are expected to go down to $250 and over eventually. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. ("free returns" or "buyer pays"). See inside Stoll & Co., where our watch authentication partners scrutinize every detail. For more information about buying and selling internationally, please see our policies on International selling and International trading. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Might as well have cgc grade it while it's there. When your item is purchased, you get paid and eBay handles shipping the item to the buyer. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Both buyers and sellers must meet all applicable return requirements. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. A dialog will open as you type your search terms. If the buyer returns your item, the authenticators inspect it before sending it back to you. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. Weird scam that could easily be hidden by a smart scammer. Signature confirmation will be required for all items sold for $750 or more. Authenticate it. Thank you for buying and selling on eBay. Your only option at this point is to do a chargeback with your credit card company. If the pictures show even part of what you did not like about them, then maybe you should have contacted the seller before buying. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. There is hair, stains and grime underneath both insoles. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Brand X contracted with the cheapest supplier to produce goods. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. How it works for ungraded cards. Im sorry this happened to you. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. No one asks sellers to remove insoles in pics. Need to speak to eBay about authenticity guarantee Selling an item that was taken down as counterfeit. 08:16 PM What items are eligible for eBay Authenticity Guarantee? There will not be an option to appeal these cases, as the appeals have already been denied. Luckily most scammers arent that smart. There is no fee for AG at this time. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. How can buyers search for Authenticity Guarantee items? eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Learn more about our. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. . 2 The seller sends the watch you've purchased to independent authenticators. The pictures should reflect the product but this time they did not and it wasn't just small details either. I would be up that guys ass getting at LEAST partial refund on that bs. Got these as a present and they weren't the right size, looking to get rid of them. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Multipoint inspection We take fraud and counterfeits seriously. "money back guarantee" if you should not be fully satisfied . What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. - edited Are you a buyer looking for more information? listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Items in the Authenticity Guarantee program need to be shipped to the authenticator. For full details, read our eBay Money Back Guarantee policy. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Seems like ebay is actively trying to help this guy swindle people. For full details, read our eBay Money Back Guarantee policy. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. No cost to you eBay covers all costs of the authentication process. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. If you open a case right after purchase, of course you'll lose. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. Anyone who does just risks getting scammed. It's yours I noticed the pictures for my haurrachees didn't fully show very important aspects of the sneakers and only an hour and fifteen minutes after the purchase I could not cancel the order or communicate with the seller. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . The seller may exclude original shipping costs from the refund. 3. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. See our Condition of returned items policy. I can explain it to you but I cant understand it for you. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Ive been seller for 9 years. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. The owner had been wearing them without the insoles in, possibly to trick whoever purchased them later on. . To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. I got screwed. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. Total scam. Expensive lesson. After all, those two genres are among the most common and sought-after high-end cards. eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. View cart for details. Welcome to the Buying board! The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Idk lol but i dont think I would ever purchase "worn once" sneakers. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. This program is terrible. Proof that the buyer collected the item If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. But just who made them and of what quality there is no real way to tell. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. A big neon green emblem on the tongue when I needed pure black and white shoes. The buyer returned the item used or damaged. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. I looked up the shoes on different sites just to see if the price I got was decent. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. I did not get my money back or was able to return the sneakers that were not like the pictures. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. From found to yours. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. Car & Truck Safety & Security Accessories. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Tip If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. I couldn't, they were not in the pictures at all. Man, bummer. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. It's worth noting that eBay takes a 20% . Copyright 1995-2023 eBay Inc. All Rights Reserved. Congratulations to our 2022 Class of Up & Running Grant recipients! Again, I got completely screwed. Someone sure has dirty freakin' feet! eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. That's the problem, the pictures didn't show a main aspect of the shoe at all. Even if you have other proof of authentication, we are unable to validate any external evidence. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Withdrawals may be covered separately by the eBay vault. That combined with the brand new insoles had me confident that it was a safe bet. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. 747761838782 708c27a7-4f4c-4d13 . If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. I couldn't get a refund because I didnt keep the authenticity tag. 03-25-2022 When I left the neutral I was still under the impression that Ebay would work with me and set up a return. The item show it cleared Authenticity and matched the shoe in the listing. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. 2 business days after receiving the returned item. Why would I keep that if they've already been proven authentic? US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Currency exchange rate applied to refunds. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. But, I seriously doubt they disassemble them (remove the insoles). Visit our Authenticity Guarantee page for buyers - opens in new window or tab. In some cases, eBay may automatically accept the return on the seller's behalf. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. eBay's authenticator is Sneaker Con. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. The problem: Authentic shoes declared non authentic. Something went wrong. For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. How can buyers search for Authenticity Guarantee items? Premium Service Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. [collection] Oh hey it's those shoes everybody else has Rancourt and Co Natural Chromexcel Beefroll Loafer Review Fedex wants me to pay a fee to deliver my order. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. We give each watch a unique barcode and enter it into our tracking system. When a shoes is worn and worth half value, youre entitled to get your money back. They also must be sold to a buyer located in the continental US. There is no opt in or opt out option. The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Have receipt of proof. Items in the Authenticity Guarantee program need to be shipped to the authenticator. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. Buyer had me ship to a bad address and now wants a refund? The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Yes, and no returns as per the **bleep** eBay authenticity guarantee. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Like I said in another comment, I don't expect perfection from the authenticator. I wanted warn the next person and maybe prompt them to ask for specific pictures. No contacting the seller, no refunds, period. Purchase a card with the blue Authenticity Guarantee badge. Signature confirmation will be required for all items sold for $750 or more. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. So obviously, I did not expect neon green all over the top of my shoes. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. 01:15 PM If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. Sellers are required to deliver the item as it was described in the listing. Wow what you received looks like the sole of the shoe not the inside. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Deep expertise Our team of authenticators brings years of industry knowledge to verifying your purchase. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Proof of delivery for returned items Tip Today we're sneaker shopping for shoes on eBay to test out their new Authentici. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. (Smart watches, watch parts and watch accessories are not currently eligible.). Learn more in our FAQs. Our team of authenticators brings years of industry knowledge to verifying your purchase. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Make it yours. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. Visit our Authenticity Guarantee page for buyers. Some purchases inspected under Authenticity Guarantee are considered final sale. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. Single ungraded cards $250+ are eligible for the service at this time. When you make a sale, you have to send the item to the authenticator's address provided by eBay. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Trading Cards have a more limited return window. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. It's a rip off. Industry experts carefully inspect your luxury handbags. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Ebay is **bleep**. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. eBayOfficial 1 yr. ago eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. Top grading professionals verify every detail of every card. 743712524609 b3335a87-7ec7-4034 . Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Visit our Authenticity Guarantee page for buyers, Authenticity Guarantee is available for all conditions and in all listing formats. The seller is required to respond and honor their returns policy. Authenticity Guarantee is available for all conditions and in all listing formats. What is Authenticity Guarantee? Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. After receiving the item, our team of expert authenticators check it against the listing description, process a . The eBay Seller Spotlight podcast has launched! I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Yes, they are a scam. So the same item can pass or the next time be ruled a fake. View cart for details. Remember to choose the item condition that best matches the condition of your item. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. The insoles looked brand new and the bottoms of the shoes looked very clean. Copyright 1995-2023 eBay Inc. All Rights Reserved. How does Authenticity Guarantee work? What items are eligible for eBay Authenticity Guarantee? eBay may step in without the buyer asking if the seller didn't respond to the return request. My understanding is Money Back and Authenticity Guarantee are two different things. Who wants to wear shoes with no insoles anyway? Its not like it was preventable. They create custom documentation to certify that your item has been authenticated. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Wtf. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. I got totally screwed. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. eBay currently covers all . item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. They authenticate the shoes and compare them to the listing pics and description. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Yeah it really is awful. Better luck next time. The seller was supposed to ship the item to eBay for a. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. Legit Best way to get paid for local pickup of large items? There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Did you pay with PayPal? We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Tough judgment call for the authenticator. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. A dialog will open as you type your search terms. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Why can't I see the buyer's shipping address? To maintain that trust, we expect all members to treat each other with respect. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. See Exclusions and special coverage. Are you a buyer looking for more information? This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. I know what you mean with the "intentionally vague" item condition. Once the item has passed inspection it will be shipped to the buyer. Once the item has passed inspection it will be shipped to the buyer. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. Id theyre going to lie, hide the evidence. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. Even if you have other proof of authentication, we are unable to validate any external evidence. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. About half come back with a better grade and some are ruled fakes. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. What kind of case did you open? What items are eligible for eBay Authenticity Guarantee? If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. 08:18 PM. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Some people would complain if a shoe like this was sent back. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. Create an account to follow your favorite communities and start taking part in conversations. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! It's very annoying. The seller is required to respond and provide a solution to the buyer's issue. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. And if that doesn't get a refund, file a chargeback with your card issuer.
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